Shipping Information

At Sooluna™, we are committed to getting your order to you as quickly and smoothly as possible.

We proudly offer FREE shipping on all orders over $50.

Order Processing Times

Please allow 1–3 business days for your order to be processed and shipped after your purchase is placed.

Once your order has been handed to the shipping carrier and is on the way to your address, it is considered dispatched.

During holidays, promotions, or busy seasons, processing times may take up to 7 business days.

Estimated Shipping Times

Shipping times vary depending on your location and begin after your order has been dispatched.

Estimated delivery times:

🇺🇸 United States: 5–12 Business Days
🇨🇦 Canada: 7–14 Business Days
🇬🇧 United Kingdom: 5–10 Business Days
🇦🇺 Australia: 7–14 Business Days
🇳🇿 New Zealand: 7–14 Business Days
🇪🇺 Europe: 6–14 Business Days
🌍 Rest of World: 7–20 Business Days

Please note that shipping carriers may occasionally experience delays during holidays, peak periods, severe weather, customs processing, or other factors outside of our control.

Order Changes & Shipping Details

Customers are responsible for entering the correct shipping information at checkout.

If you notice an error with your shipping details, please contact us at support@sooluna.com within 24 hours of placing your order.

While we will do our best to make changes, we cannot guarantee modifications after this timeframe.

If our system detects an issue with your address, our support team may contact you to verify your details. If we do not receive a response within 3 business days, we reserve the right to cancel the order.

Delayed Deliveries

While we work hard to ship orders quickly, delivery delays can sometimes happen due to circumstances outside of our control.

These may include:

• courier delays
• customs processing
• weather disruptions
• transportation issues
• payment verification delays

If your order is delayed, we will do our best to keep you informed and assist wherever possible.

Please note that Sooluna™ is not responsible for shipping delays caused by third-party carriers or external events.

Lost or Stolen Packages

Once your package has been handed to the shipping carrier, it becomes the responsibility of the courier.

If your package is lost or stolen, please contact us at support@sooluna.com and we will do our best to assist you.

We also recommend contacting the courier directly to file a claim, as most carriers have a process for investigating lost or stolen packages.

While Sooluna™ is not responsible for lost or stolen packages, we may offer a replacement depending on the situation.

Shipping Policy Updates

Sooluna™ reserves the right to update or modify this Shipping Policy at any time without prior notice.

By purchasing and using our products, you agree to the terms outlined in this Shipping Policy.

If you have any questions, please contact us anytime at support@sooluna.com.